Eswatini Customer Service Week Background
Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. The customer service week is celebrated annually during the first full week in October. It started in the US in 1991 and has spread throughout the world with many organizations like the Chartered Institute of Customer Management (CICM) advocating and promoting customer centricity. Annually a theme and logo are released to guide the celebrations
Eswatini has actively been involved in this celebration facilitated by IRDM University College a channel partner of CICM. The partnership has birthed a professional body for Customer Experience professionals in the Kingdom that will henceforth oversee the Eswatini customer service week events.
Eswatini Customer Service Week
2021 Theme/logo
For many reps, the coronavirus pandemic turned life upside down. They moved from working in an office to working remotely. They learned to navigate workspaces shared with children and other family members. They became a reassuring and comforting voice to customers who were often stressed and anxious. And in many cases, they did all this without reliable phone and internet connections or the support of their peers and managers. The theme is colorfully illustrated in fuchsia, turquoise, and gold logo. And it is imprinted on a wide-range of decorations, gifts, rewards, stress relievers, puzzles, and activities created to celebrate The Power of Service. Insert the LOGO .
Why should you celebrate?
Eswatini Customer Service Week provides a unique opportunity for customer experience professionals to join in a celebration of the important role that customer service plays in every organization.Eswatini Customer Service Week Launch
This is an open event to all companies that signifies the launch of the Customer service week. It gives organization’s an opportunity to associate themselves with good customer service, organization march in declaration of customer centricityThe five core goals of Customer Service Week are:
- a) Boost morale, motivation, and teamwork.
- b) Reward Customer Experience representatives for the important work they do all year long.
- c) Raise companywide awareness of the importance of customer experience.
- d) Thank other departments for their support.
- e) Remind customers of your commitment to customer satisfaction.