What is Customer Service Week?

Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. The customer service week is celebrated annually during the first full week in October. It started in the US in 1991 and has spread throughout the world with many organisations like the Chartered Institute of Customer Management (CICM) advocating and promoting customer centricity. Annually a theme and logo is released to guide the celebrations

Eswatini Customer Service Week

The Institute of Research Management and Development (IRDM) in partnership with The Ministry of Trade Industry & Commerce and the Chartered Institute of Customer Management (CICM) champions and advocate for Service Excellence in the Kingdom in line with His Majesty King Mswati’s Vision 2022. The national organising committee lines up events for the Customer Service week and campaigns for a customer centric Kingdom of Eswatini. We therefore invite all companies operating in the Kingdom to join us in this noble initiative of building a Customer centric Kingdom. Organisations are encouraged to wear branded T- Shirts for brand visibility during the march.

Why should you celebrate?

Customer Service Week provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in every organization. The five core goals of Customer Service Week are:
  • 1. Boost morale, motivation, and teamwork.
  • 2. Reward frontline reps for the important work they do all year long.
  • 3. Raise companywide awareness of the importance of customer service.
  • 4. Thank other departments for their support.
  • 5. Remind customers of your commitment to customer satisfaction.

2020 CSW Theme & Logo

The 2020 Customer Service Week theme is Dream Team™. The theme is colorfully illustrated in a red, blue, and gold logo and is imprinted on a wide-range of exclusive decorations, gifts, rewards, stress relievers, puzzles, handouts, and more for use during Customer Service Week 2020. The theme reflects the importance of teamwork in providing outstanding service to all customers. If your team has embraced new work arrangements, if they are passionate about what they do, strive for excellence, adapt to change, and value teamwork, then your service team is truly a Dream Team ™ . We invite you to celebrate your Dream Team™ during Customer Service Week, October 5-9, 2020.

What’s special about 2020 CSW

This year, it’s more important than ever to celebrate Customer Service Week. Practically overnight, service teams moved from in-house to remote work. They put in long hours, with limited staff, and anxious customers. During Customer Service Week you can celebrate your team’s extraordinary efforts during the pandemic and build the strong bonds that will last all year long.

Eswatini Customer Experience Conference

Eswatini CX Conference is an annual event that brings together CX professionals from different industries across the Kingdom. The conference is part of Eswatini Customer Service week Events providing a platform to network, share experience, learn more and be inspired by CX experts and Industry leaders. The CX conference attracts local and International speakers with a wealth of expertise in customer service. Knowledge and ideas shared in the past conferences has steered most organisation to customer centricity.