Customer Service Training & Consultancy

IRDM is an official partner of The Chartered Institute of Customer Management (CICM), Triskel Consulting and Independent Contact Centre Consultants Association (ICCCA). Through this partnership IRDM promotes and advocates for service excellence in the Kingdom of Eswatini, by running Eswatini Service Excellence Awards and offering customer service and call centre management training, enhancing professionalism, quality and performance in the customer services industry to meet international standards. We boast of a knowledgeable and highly experienced team in call centre and customer service training drawn from the Independent Contact Centre Consultants Association (ICCCA) and other International Customer service bodies which we are a members to. We provide Customised inhouse training to suite your organisational needs