Is a professional body for Eswatini Customer Experience Professionals and other Associated professions. Membership is open to both Individuals and organizations
1. Individual Members Benefits
- a) Gain recognition within the industry as a Customer Experience professional.
- b) Network with other Customer Experience professional within Eswatini and beyond.
- c) Enjoy discounted fees for all ECSP events, certifications and training.
- d) Free attendance to annual lecture on latest trends in the industry.
- e) Discount at partner events.
- f) Eligible to be elected into ECSP Executive committee
- g) Access to Customer Experience vacancies and job opportunities from our partners
2. Corporate members benefits
- a) Discount on continuous development programs
- b) Up to 25% discount on all ECSP services inclusive of surveys, consultancy and coaching
- c) Access to ECSP membership directory for the purpose of networking or recruitment.
- d) Access to ECSP reports namely Service Excellence Awards report and Eswatini Customer Service Index (ECSI) report
- e) Increased visibility and brand positioning during Eswatini Customer Service week events.
- f) Receive newsletters published by ECSP and partners
3. Our Services
- a) Organizing and managing Eswatini Customer Service Week events
- b) Mystery Shopping, call centre audits and skills audit
- c) Customer satisfaction survey and related researches
- d) Grooming and deportment
- e) Customer Service consultancy and staff training (in-house)
- f) Contact Centre Technologies
- g) Customer Experience Advocacy
4. Induction & Luncheon
Eswatini Customer Service Professionals will host its inaugural induction ceremony at a luncheon on the 15th of October 2021.
- a) Members will receive their certificates and membership cards
- b) They will be introduction of the inaugural Executive Committee to spear head ECSP activities.