17th & 18th October 2019
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Guest Speakers
Rod Jones
Contact Centre Industry Specialist
Customer Experience & Contact Centre Industry Specialist; Contact Centre Guru
Ingrid Bwalya Mwansa
Chartered Institute of Customer Management, Zambia
Chartered Institute of Customer Management, Zambia Ingrid is the current Zambia Board Chairperson of the Chartered Institute of Customer Management (CICM)
Dr Lucky Mlilo
Professional Business Association of Zimbabwe
Professional Business Association of Zimbabwe(Probaz) President
Speakers
Ricardo Kruger
Eswatini Revenue Authority Customer Service Manager
Nelisiwe Desousa
Executive Chairpeson Dups Holding
Sboniso Madlopha
JA Eswatini CEO
Linda Nxumalo
Eswatini Tourism Authority CEO
Daladi Dlamini E
ntrepreneur & Motivational Speaker
Nondumiso Simelane
Ombudsman of Financial services