ESWATINI CUSTOMER SERVICE WEEK BACKGROUND
Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. The customer service week is celebrated annually during the first full week in October. It started in the US in 1991 and has spread throughout the world with many organizations like the Chartered Institute of Customer Management (CICM) advocating and promoting customer centricity. Annually a theme and logo are released to guide the celebrations Eswatini has actively been involved in this celebration facilitated by IRDM University College a channel partner of CICM. The partnership has birthed a professional body for Customer Experience professionals in the Kingdom that will henceforth oversee the Eswatini customer service week events.
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ESWATINI CUSTOMER SERVICE PROFESSIONALS
Is a professional body for Eswatini Customer Experience Professionals and other Associated professions. Membership is open to both Individuals and organizations
1. Individual Members Benefits
- a) Gain recognition within the industry as a Customer Experience professional.
- b) Network with other Customer Experience professional within Eswatini and beyond.
- c) Enjoy discounted fees for all ECSP events, certifications and training.
- d) Free attendance to annual lecture on latest trends in the industry.
- e) Discount at partner events.
- f) Eligible to be elected into ECSP Executive committee
- g) Access to Customer Experience vacancies and job opportunities from our partners
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WHY SHOULD YOU CELEBRATE?
Customer Service Week provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in every organization. The five core goals of Customer Service Week are: 1. Boost morale, motivation, and teamwork. 2. Reward frontline reps for the important work they do all year long. 3. Raise companywide awareness of the importance of customer service. 4. Thank other departments for their support. 5. Remind customers of your commitment to customer satisfaction.
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The Eswatini Service Excellence Awards conferred to organizations that are doing so well in championing and promoting service excellence. Consumer expectations are continually rising; the wider community is becoming aware of the value and role that Customer Service plays in achieving business success. This highly demanding area is arguably the critical success factor for many organizations and the country at large. Eswatini Service Excellence Awards recognize, promote and reward excellence, professionalism and outstanding achievement in all sectors of the economy.
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2021 ESWATINI CUSTOMER SERVICE WEEK
2021 CSW Theme & Logo
The 2021 Customer Service Week theme is Dream Team™. The theme is colorfully illustrated in a red, blue, and gold logo and is imprinted on a wide-range of exclusive decorations, gifts, rewards, stress relievers, puzzles, handouts, and more for use during Customer Service Week 2020. The theme reflects the importance of teamwork in providing outstanding service to all customers. If your team has embraced new work arrangements, ...READ MORE
What’s special about 2021 CSW
This year, it’s more important than ever to celebrate Customer Service Week. Practically overnight, service teams moved from in-house to remote work. They put in long hours, with limited staff, and anxious customers. During Customer Service Week you can celebrate your team’s extraordinary efforts during the pandemic and build the strong bonds that will last all year long.
Customer Service Training & Consultancy
IRDM is an official partner of The Chartered Institute of Customer Management (CICM), Triskel Consulting and Independent Contact Centre Consultants Association (ICCCA). Through this partnership IRDM promotes and advocates for service excellence in the Kingdom of Eswatini, by running Eswatini Service Excellence Awards and offering customer service and call centre management training, enhancing professionalism, quality and performance in the customer services industry to meet international standards. We boast of a knowledgeable and highly experienced team in call centre and customer service training drawn from the Independent Contact Centre Consultants Association (ICCCA) and other International Customer service bodies which we are a members to. We provide Customised inhouse training to suite your organisational needs.Services:
Our practical and innovative programs equips you with tools to create customer centric experiences for the whole organisation, as well as a practical approach focused on global best practices and current trends.- Contact Centre management , Customer Relationship management, Customer Experience management Training
- Mystery shopping
- Motivation Sessions
- Grooming and Deportment
- Telephone Etiquettes
- Contact Centre Technologies